Delete your FossilHaven data
How to delete your data from FossilHaven: Dino Resurrection, a game by Veery Games — in the game, or with help from us by email.
Delete in the game
- Connect to the internet and open Settings.
- Choose Delete this save.
- Review the list of what will be lost, then confirm Delete this save.
- Wait for the result from the server:
- If the deletion is confirmed and your device is cleaned up, the game reloads into a fresh reserve. There is no separate success message.
- If it says “This reserve was deleted” and reports a problem cleaning up your device, the save was deleted from our server. Choose Try fresh start to retry the cleanup on your device.
- If it says “Deletion was not confirmed”, the game did not receive a confirmation. The deletion may still have happened if the response was lost, so keep the game and its guest session available and contact us for help.
What deletion covers
Deletion is permanent. A deleted save can’t be recovered.
- A confirmed deletion removes the selected save’s active storage from our game server.
- Other saves (reserves) you started earlier, your device preferences, shared daily counts that don’t include your game identifier, your support emails and our provider’s recovery history are separate and are not removed by it.
- The game also tries to clear that save’s data on your device, but some records from newer features may remain on the device.
- Uninstalling the game or starting a new reserve does not delete your save from our server.
- The Download my data JSON file contains only selected records and can’t be used to restore a deleted save.
Deleting game data is not a refund request.
Email us for help
Email support@veerygames.com for help with deleting your data. You do not need to reinstall the game to ask for help. Guest saves are not linked to your email address. If you still have the original game session, we can guide you through its deletion controls. If that session is no longer available, we cannot locate or verify a guest save from your email address alone, and we cannot promise remote deletion or recovery. Please do not send passwords, game-storage codes, payment-card details or full save files.
Information we keep
During guest testing, your server save and its gameplay records are kept until the save is deleted; there is no automatic time limit. Shared daily event counts, which don’t include your game identifier, are kept separately and are not removed when you delete a save. Cloudflare hosts the game and website. Its database recovery system can retain earlier game records for up to 30 days. Active-save deletion does not itself prove immediate erasure of recovery history. Deleting a save does not delete your email correspondence with us, which is kept in our support mailbox until manually deleted.
More detail is in the FossilHaven privacy policy.